Cancellation and Refund policy

This cancellation policy outlines about how you can cancel or seek a refund for a product / service that you have purchased through the Platform.  Under this policy:

(i)              Cancellations will only be considered if the
request is made 3 days of placing the order. However, cancellation request may
not be entertained if the orders have been communicated to such sellers /
merchant(s) listed on the Platform and they have initiated the process of
shipping them, or the product is out for delivery. In such an even, you may
choose to reject the product at the doorstep.

(ii)       “nammapetsclub.com”  does not accept cancellation requests for perishable items like flowers, eatables,etc. However, the refund / replacement can be made if the user establishes that
quality of the product delivered is not good.

(iii)           In case of receipt of damaged or defective
items, please report to our customer service team. The request would be
entertained once the seller/ merchant listed on the Platform, has checked and
determined the same at its own end. This should be reported within 3 days of
receipt of products. In case you feel that the product received is not as shown
on the site or as per your expectations, you must bring it to the notice of our
customer service within 3 0f receiving the product. The customer service team
after looking into your complaint will take an appropriate decision.

(iv)           In case of complaints regarding the products
that come with a warranty from the manufacturers, please refer the issue to
them.

(v)             In case of any refunds approved by “nammapetsclub.com” it
will take 10-15 working days for the refund to be processed to you.